SHIPPING & DELIVERY

Order Processing
All Tank Air orders will be processed and shipped within 1 - 2 business days of order date. Orders are processed and shipped out Monday - Friday (excluding major holidays).

USA Shipping
We charge a flat rate of $10 USD for all shipments within the US. 
Domestic orders over $300 USD will receive free shipping.
All domestic orders are shipped via USPS and typically take 1-3 business days to arrive. Due to Covid-19, expedited shipping is temporarily unavailable. Tank Air is not responsible for delays in shipping and delivery caused by uncontrollable circumstances i.e. severe weather, pandemics, natural disasters, etc. Shipment delays due to uncontrollable circumstances do not qualify for refunds. 

International Shipping
We charge a flat rate of $40 USD for all international shipments.
International orders over $600 USD will receive free shipping. International shipments typically take 3-4 business days to arrive. In order to prevent any shipment delays please make sure to include your phone number at checkout. This way if the courier needs to get in contact with you prior to delivery, they can do so swiftly. 

Tank Air is not responsible for delays in shipping and delivery caused by circumstances related to the courier itself i.e. customs clearance delays. Tank Air is also not responsible for delays in shipping and delivery caused by uncontrollable circumstances i.e. severe weather, pandemics, natural disasters, etc.  Shipment delays due to uncontrollable circumstances do not qualify for refunds. 

The majority of international orders are shipped via DHL Express, with a few exceptions. Orders to Japan, Sweden, Nigeria, and Russia are shipped via UPS Worldwide Expedited. If you have any further questions about shipping internationally, please email info@tankairstudio.com.

Taxes & Duties on International Shipments
Customers are responsible for any duties or import fees. If you refuse a shipment from Tank Air, you are still responsible for your purchase and shipping charges. Unfortunately, you will not receive any refund as your payment for that purchase will go to the cost of returning the package to Tank Air as well as any import fees incurred.
 
Lost/Stolen Packages
Tank Air is not responsible for lost and/or stolen packages. If your package has been lost and/or stolen please contact your local USPS immediately and provide them with your tracking number. Pro Tip: We've found that the best and most effective thing to do in these situations is to ask your USPS Carrier - this is your specific postman/woman that delivers USPS packages to your building/house/residence daily - directly as they are the ones who deliver and scan each package and will most likely remember where the package was placed - or misplaced. 

For international customers please immediately contact DHL Express, if your package was shipped via DHL, or UPS if your package was shipped via UPS.