Returns & Exchanges
A request for a return must be submitted within 7 days of delivery date and returned items must be received within 10 days of request approval date. The items must be returned to Tank Air first before your refund can be issued.
Once the request has been made for a return, a pre-paid return label will be e-mailed to you. Initial shipping charges are not included in the refund and the cost of the return label will also be deducted from your refund.
Please take care when trying on garments, as we cannot accept garments with any visible signs of wear, such as deodorant stains, makeup stains, perfume smells, etc. Returns that do not meet our return standards and policy will be refused.
Exchanged items are shipped free of charge. A request for an exchange must be made within 7 days of delivery date. Once the exchange has been requested, a pre-paid return label will be e-mailed to you. Your new item(s) can only be shipped out once we receive your returned item(s). Before requesting for an exchange, please read over our standards for returns & exchanges below. At this time we can only offer free exchanges for domestic orders.
Instructions for Returns & Exchanges
Step 1. E-mail firstname.lastname@example.org to request for a return label.
Step 2. Return your items using our prepaid return label.
Step 3. You will receive your full refund within 7 business days from Tank Air receiving your return.
International Returns & Exchanges
We do not provide shipping labels for international returns and/or exchanges. For international customers that would like to return or exchange an item(s): you must cover your own return shipping costs and you are responsible for shipping the package out from your local post office. For more info on international returns and/or exchanges please e-mail email@example.com.
Standards for Returns & Exchanges
1. Items must be returned new and in the exact condition they were received.
2. Items must not have been used, washed, altered or tailored in any manner.
3. No visible signs of wear including perfume, makeup stains, deodorant stains, etc.
4. Items must be returned in their original Tank Air packaging.
5. You have 7 days within receiving your items to request for a return.
*Returns that do not meet these standards cannot be accepted and will be sent back to the customer at their expense.