FAQs

Domestic Shipping

We charge a flat rate of 15 USD for all shipments within the US.
You should receive your order in 1 - 3 business days.
We ship all domestic orders by USPS.


International Shipping

We charge a flat rate of 40 USD for all international shipments.
Customers are responsible for any duties or import fees in addition to shipping prices. International shipments typically take 4 - 8 business days to arrive.
We ship all international orders by DHL Express.

If you have any further questions about shipping, please email info@tankairstudio.com.


Returns

A request for a return must be submitted within 14 days of delivery date and returned items must be received within 10 days of request approval date. You can return item(s) for a refund, but we also offer store credit or gift cards. Please take care when trying on garments, as we cannot accept garments with any visible signs of wear, such as deodorant stains, makeup stains, etc. The items must be returned to Tank Air first before your refund, store credit, or gift card can be issued. Returns that do not meet our return standards and policy will be refused. At this time we can only offer free returns for domestic orders. 

*Sale items are final sale.


Exchanges

Exchanged items are shipped free of charge. A request for an exchange must be made within 14 days of delivery date. Once the exchange has been requested, a pre-paid return label will be e-mailed to you. Your new item(s) can only be shipped out once we receive your returned item(s). Before requesting for an exchange, please read over our standards for returns & exchanges below. At this time we can only offer free exchanges for domestic orders.
 

Instructions for Returns & Exchanges

Step 1. E-mail info@tankairstudio.com to request for a return label.
Step 2. Return your items using our prepaid return labels.
Step 3. You will receive your full refund, store credit or gift card within 7 business days from Tank Air receiving your return.

Standards for Returns & Exchanges 

1. Items must be returned new and in the exact condition they were received.
2. Items must not have been used, washed, altered or tailored in any manner.
3. No visible signs of wear including perfume, makeup stains, deodorant stains, etc.
4. Items must be returned in their original Tank Air packaging.
5. You have 10 days within receiving your items to request for a return.

*Returns that do not meet these standards cannot be accepted and will be sent back to the customer at their expense.

If you have any further questions about returns & exchanges, feel free to email info@tankairstudio.com.